Refund policy
Return and Refund Policy
Golden Glow
Effective Date: October 24, 2026
1. Return Period
Golden Glow accepts eligible return requests within 30 days after delivery.
To request a return, contact us within this period with your order number and the reason for the return. We will provide instructions after reviewing your request.
2. Product Condition and Food Safety
Because we sell whey protein and nutrition products, returns are subject to reasonable food-safety and hygiene requirements.
For a standard change-of-mind return, products must be unopened, unused, in their original packaging, and in resalable condition.
Opened, used, or damaged products may not qualify for a change-of-mind return unless required by applicable law. This restriction does not remove your rights if a product is defective, damaged on arrival, incorrect, unsafe, or materially different from its description.
Please do not consume a product that appears tampered with, damaged, contaminated, or otherwise unsafe. Contact us promptly for assistance.
3. Damaged, Defective, Incorrect, or Missing Items
If your order arrives damaged, defective, incorrect, or incomplete, email us with your order number, a description of the issue, and photographs where reasonably available.
We will review the information and work with you on an appropriate resolution, which may include a replacement, refund, or another remedy required by law.
Customers will not be required to pay return shipping for a verified issue caused by our fulfillment error or a product defect where applicable law requires us to cover that cost.
4. Change-of-Mind Returns
For eligible change-of-mind returns, customers are responsible for return shipping costs unless we state otherwise or applicable law requires otherwise.
Please obtain return authorization and shipping instructions before sending a product back. Unauthorized returns may take longer to process.
Original shipping charges are generally non-refundable for change-of-mind returns, except where required by law or where the return results from our error.
5. Non-Returnable Items
Unless otherwise required by law, the following may not qualify for change-of-mind returns:
Opened or used nutrition products.
Products with broken safety seals or compromised packaging.
Items that cannot reasonably be resold for food-safety or hygiene reasons.
Gift cards and final-sale items clearly identified as non-returnable before purchase.
These exclusions do not affect remedies available for defective, damaged, incorrect, or misrepresented products under applicable law.
6. Refund Processing
Once an eligible return is received and inspected, we will notify you whether the refund is approved.
Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your payment provider and financial institution.
We aim to initiate approved refunds promptly and within any timeframe required by applicable law. Your bank or card issuer may require additional time to post the credit.
If your refund has not appeared after the applicable processing period, contact us with your order number.
7. Order Cancellation
If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has entered fulfillment or shipped.
If an order is cancelled before shipment, we will issue any required refund. If an order has already shipped, the return policy will apply, subject to your legal rights.
8. Refunds for Shipping Delays or Unfulfilled Orders
If we cannot ship an order within the promised timeframe or within the timeframe required by law, we will notify you and provide the required options to accept a delay or cancel the order for a refund.
Where we cannot fulfill an order, we will not retain payment for the unfulfilled merchandise.
9. How to Request a Return or Refund
Please contact:
Golden Glow — Returns Department
Email: nguyendinhcuukhangpro90@gmail.com
Phone: (307) 629-0484
Address: 1507 N Park Dr, Newcastle, WY 82701, USA
Please include your order number, the product involved, and a brief explanation of your request.
We aim to treat every customer fairly and resolve return and refund requests in a timely and respectful manner.
10. Legal Rights
This policy does not limit any rights or remedies that consumers may have under applicable federal, state, or local law. Where a mandatory legal requirement conflicts with this policy, the legal requirement will apply.